Frequently Asked Questions

Am I locked in a subscription?

Nope! You can choose your order frequency (Weekly, Bi-Weekly, Monthly).

Subscriptions can be cancelled or skipped at any time.

When does my order arrive?

We package and ship all orders on Monday, with a 1-3 day delivery time depending on distance. The order cutoff for same week delivery is 10am on Sunday, to give us time to pack.

How is my order packaged?

Orders are packaged in deluxe insulated liners and cold packs to ensure delivery of all items at a safe temperature. 

We also have a $100 order minimum to ensure enough frozen product is packaged together to retain a safe temperature.

We still encourage customers to pick-up their items as soon as they are able. 

Do I get notified when you receive my order? 

You'll receive an automatic e-mail confirmation when your order is received and a final receipt on Monday when your items are weighed.

When does my card get charged? 

All payment processing happens on Monday once items are weighed. If a card declines we will reach out and try to resolve it, however if we do not hear back in time delivery can be delayed a week. 

Can I leave specific delivery instructions?

Our current couriers are Spee-Dee Delivery and UPS. They allow comments, however they have to be short to adhere to their character limit.

Can you ship milk or eggs?

Unfortunately, we cannot legally home deliver milk. 

Unfortunately, eggs are too fragile to ship together with frozen meats.

Can you ship me something from the farm store?

Our home delivery system is geared towards mainly frozen meat. The boxes we use, liners, and specific packing system is set up that way. Unfortunately that means we cannot add anything that is not listed on our website.