Frequently Asked Questions

Am I locked in a subscription?

Nope! You can choose your order frequency (Weekly, Bi-Weekly, Monthly).

Subscriptions can be cancelled or skipped at any time.

When does my order arrive?

We package all orders on Monday for next day delivery on Tuesday. The order cutoff for same week delivery is 10am on Sunday, to give us time to pack.

How is my order packaged?

Orders are packaged in deluxe insulated liners and cold packs to ensure delivery of all items at a safe temperature. 

We also have a $100 order minimum to ensure enough frozen product is packaged together to retain that temperature.

We still encourage customers to pick-up their items as soon as they are able. 

Do you deliver to my area?

Create a free account to see if we can reach you! We currently ship to locations within a 1 day delivery time from our farm to ensure maximum product integrity. That includes all of Wisconsin, most of Illinois and parts of Michigan and Minnesota. We reach all of the Chicago area! 

Do I get notified when you receive my order? 

You'll receive an automatic e-mail confirmation when your order is received and a final receipt on Monday when your items are weighed.

When does my card get charged? 

All payment processing happens on Monday once items are weighed. If a card declines we will reach out and try to resolve it, however if we do not hear back in time delivery can be delayed a week. 

Can I leave specific delivery instructions?

Our current courier is Spee-Dee delivery. In the 'order comments' section right before check-out you can add your preference, it has to be short for it to fit in their labeling software: (E.G 'Back Porch' or 'In Mud Room'). We will always include it for you but since they are a separate business we cannot guarantee it will be adhered to. 

Can you ship milk or eggs?

Unfortunately, we cannot legally home deliver milk. 

Unfortunately, eggs are too fragile to ship together with frozen meats.

Can you ship me something from the farm store?

Our home delivery system is geared towards mainly frozen meat. The boxes we use, liners, and specific packing system is set up that way. Unfortunately that means we cannot add anything that is not listed on our website.